Delete your account and data

Deleting your account removes your Fitness Connected profile and associated data stored by Fitness Connected. This includes:

• Your Fitness Connected profile details
• Health history stored by Fitness Connected
• Connections
• Invites and connection requests
• Account settings

This action cannot be undone.

When an account is deleted, Fitness Connected takes reasonable steps to delete or de-identify associated personal information, subject to legal, operational, security, backup, fraud-prevention, and recordkeeping requirements. Certain information may remain in backups, logs, or archival systems for a limited period of time, as described in the Fitness Connected Privacy Policy.

Fitness Connected only removes data stored with your Fitness Connected account. It does not delete source health data from other platforms.

If you own one or more groups, you must resolve ownership before account deletion can complete.

• Transfer ownership of each owned group to another member, or
• Delete the group in Fitness Connected

Groups are not automatically destroyed just because you delete your account. For more about Groups and sharing scope, see Connections, Groups, and privacy.

The preferred self-service path is to delete your account in the Fitness Connected app:

1. Open Fitness Connected and go to You.
2. Open Settings.
3. Tap Account.
4. Under Data, tap Delete account.
5. Review what Fitness Connected will remove and what it will not remove.
6. If prompted, transfer ownership of owned groups or delete those groups first.
7. Type DELETE to confirm.
8. Tap Delete Account to finish.

Deletion cannot be undone. Once it completes, you will no longer have access to the deleted account.

If you cannot access Fitness Connected, you can request deletion of your account and associated Fitness Connected data by email.

Contacting us from the email address associated with your account will help us verify your request. If you use another email address, include the email address and username associated with your Fitness Connected account. We will verify your identity before completing deletion.

If your account owns one or more groups, we may contact you to confirm whether you want to transfer ownership to another member or delete the group before we complete your account deletion request. Groups are not silently deleted, and ownership is not silently transferred.

After deletion completes, you will no longer have access to the deleted Fitness Connected account, and the associated Fitness Connected-stored data is deleted or de-identified in accordance with the Fitness Connected Privacy Policy.

Source health data remains in Apple Health, Health Connect, and your wearable apps unless you remove it there yourself.

If deletion cannot proceed:

1. Check whether you still own a group.
2. Follow any in-app instructions to transfer ownership or delete the group, or reply to support instructions if you requested deletion by email.
3. Try the in-app deletion flow again from You → Settings → Account → Delete account, or continue with your email request if you cannot access the app.

If you still need help, return to the Support hub or email fitnessconnected@zungl.com.